Terms & Conditions
Last updated: 5 October 2026. These terms apply to every quote, order and delivery from Build Your Brand.
1. Who these terms bind
Build Your Brand is the trading name of JL Venter, a sole proprietor (JL Venter t/a Build Your Brand). Any professional work carried out by Build Your Brand ("we", "us", "BYB") is only undertaken pursuant to a quote provided by us and accepted in writing by you (the "Client"). Every quote we provide is subject to these Terms & Conditions. We reserve the right to amend these terms at our own discretion; the version in force at the time you accept a quote applies to that order.
The person accepting a quote — whether by signature or by email — confirms they have the authority to do so on behalf of the Client, and this binds the Client, its members, directors, or whoever is responsible for its day-to-day management, to payment within the agreed time. A quote accepted by email is treated as accepted the moment that acceptance is sent to us.
2. Quotations, acceptance & validity
Prices shown on this website are a guide. The price that applies to your order is the one on your written quote, because branded-merchandise pricing depends on quantity, branding method and current stock. Submitting a Quote List or enquiry is a request for pricing, not an order — nothing is confirmed or charged until you accept a written quote from us. Quotes are valid for acceptance for 14 calendar days from the date on the quote, unless the quote shows a shorter period (for example where supplier or exchange-rate prices can change). After that, pricing may need to be reconfirmed. Once you accept a quote, you agree to these terms, unless we and you agree to additional terms in writing.
A quote is based on the costs prevailing at the time it's prepared and on the written specification you gave us; it may be amended if those costs move, or if you later change the specification, before work is completed.
3. Stock availability
Stock indicators shown on this website are indicative and confirmed at the time we prepare your quote. Because stock is drawn from supplier networks, it's possible for an item to sell out between browsing and your order being placed — if that happens, we'll offer a suitable alternative or a full refund of any deposit paid for that item.
4. Deposit & payment
An 80% deposit is payable on acceptance of your quote. The remaining 20% is payable on approval of your artwork proof, before production begins. If your quotation total is less than R5,000, the full amount is payable upfront before work begins. Accepted payment methods are EFT and card — details are provided with your quote. Quotes exclude the cost of any primary electrical wiring for signage; this is quoted separately on request.
5. Artwork, proofing & approval
Every order includes a digital artwork proof, which you must approve in writing (email or WhatsApp) before we begin production; production only starts once you've approved a proof, and, where applicable, once your deposit is received. If you're unavailable to review a proof or don't request one, you carry the risk for any resulting dispute over content, sizing, colour, copy or finishing. We're not liable for errors present in an approved proof, and corrections requested after the first proof — including changes of style — are charged at our standard hourly design rate of R350.
We prefer instructions and quote amendments in writing; we're not liable for errors arising from a misinterpreted verbal instruction. Colour proofs may be supplied digitally, by email or WhatsApp — because of differences between proofing methods and final substrates, we can't guarantee an exact colour match to a screen or printed proof, though we always aim for a commercially acceptable result. Unless otherwise agreed in writing, typesetting, artwork, colour separations and other intermediary material needed to complete your order are charged separately. Sketches, prototypes and designs we submit on a speculative basis remain our property; no use may be made of them, or of any idea drawn from them, without our consent. You confirm that any logo or artwork you supply doesn't infringe a third party's intellectual property, and you're responsible for the accuracy of the content you provide.
6. Minimum order quantities & lead times
Minimum order quantities are listed per product. Most branded items have a minimum order of 10 units and a minimum order value of R1,500; displays, banners and signage can be ordered from a single unit. Once you've approved your artwork, paid any required deposit, and we have everything we need from you to start, production typically takes 10–15 working days, unless we agree a different timeframe with you in writing. This is an approximation to help you plan, not a guaranteed delivery date — please allow enough time before your event or deadline when accepting a quote. We're not liable for delays caused by circumstances beyond our reasonable control, including but not limited to load shedding, power or network outages, extreme weather, strikes or industrial action, government restrictions, courier or supplier delays, and other events outside our control. Where such a delay occurs, we'll do what we reasonably can to keep you informed and minimise the impact, but refunds or credits aren't automatically due for delays caused this way.
7. Sample requests & charges
Physical samples can be arranged where available, ahead of placing a larger branded order. A single sample can be requested even where a product's normal minimum order quantity would otherwise apply — standard MOQs are specific to a full production run, not a one-off sample. Because a sample must be specially purchased or sourced for your request, sample charges apply and are confirmed with you — along with expected lead time — before anything is ordered or charged; supplier handling, branding, setup and delivery costs may also apply depending on what you've asked for. Sample charges are not automatically refundable or creditable against a future order — any sample credit must be confirmed with you in writing on our quotation before payment.
8. Pricing
Clear pricing is confirmed before production, including applicable branding and setup costs. Delivery is quoted separately. Build Your Brand is not VAT registered, so no VAT is charged: the prices on your quote are final.
9. Quantity variance on printed & manufactured items
For items that are printed, sublimated, embroidered or otherwise manufactured to order, industry-standard production variance means the quantity delivered may occasionally fall slightly over or under the quantity ordered. We aim to deliver the exact quantity confirmed on your quote, and this variance is not something we rely on routinely — but where it occurs on a manufactured run, a reasonable variance is accepted as fulfilling the order rather than treated as a shortfall or overage requiring a separate invoice adjustment.
10. Delivery
Delivery is not included in any quoted or listed price unless expressly stated. Delivery is quoted separately, based on your location, order size and weight, and will be confirmed to you before your order is finalised. Collection from our Pretoria premises is available on request at no delivery charge.
11. Uncollected goods & storage
We'll let you know as soon as your order is ready for collection or dispatch. Please arrange collection or accept delivery within 7 days of that notice — after that, we may charge a reasonable storage fee for holding your goods, and after 60 days of no response from you despite reasonable attempts to contact you, we may treat the goods as abandoned and dispose of, recycle or resell them to recover our costs and any outstanding balance owed on that order.
12. Client-supplied materials & property
If you supply your own paper or material for us to work with, a charge for handling, storage and profit applies, as determined by us. Anything you supply or leave with us is held at your own risk.
13. Suspended orders
If you ask us to pause work on your order for 14 calendar days or more, we're entitled to payment in full for all work completed up to that point, and we may revise the quote for the remaining, uncompleted portion before resuming once the pause ends.
14. Ownership & retention of title
Ownership of goods we produce remains with us until you've paid the full amount owing on that order, regardless of any extension of time we may allow you. If you default on payment, we're entitled — without prejudice to any other right we have, and without further notice — to recover goods that haven't been fully paid for from wherever they're being held, and you consent to a court order for their attachment and removal if necessary. We also hold a lien over any of your goods or property in our possession for unpaid amounts, and may dispose of them 90 days after the debt was due.
15. Cancellations
Orders may be cancelled without charge before artwork is approved and production begins. Once artwork has been approved and any deposit received, but before production has started, cancelling is subject to a 30% handling fee of the total quote value, covering administration, supplier commitments and work already done on your order. Once production has started, cancellation may not be possible for custom-branded items — see our Delivery & Returns Policy.
16. Guarantee & fault repair
Signage products carry a 30-day guarantee from sign-off, provided the fault is directly attributable to our work and you report it to us within 2 days of noticing it, so we can limit any damage and repair it promptly. Faults reported after that 2-day window aren't covered by this guarantee and are repaired at an hourly rate of R550 (excluding materials).
17. Branding durability
Different branding methods have different real-world durability. Embroidery is generally the most hard-wearing; screen printing, DTF, sublimation and vinyl transfers can fade, crack or peel over time with regular washing, friction or sun exposure — this is a normal characteristic of the branding method itself, not a manufacturing fault. We'll advise on the most durable method for your intended use if you ask us before ordering, but we can't guarantee indefinite durability against normal wear and tear. The guarantee in section 16 above covers manufacturing defects, not the expected lifespan of the branding.
18. Display, signage & event hardware (gazebos, banners, flags & stands)
Gazebos, banners, flags, stands, table cloths and similar display and event hardware typically have a shorter production timeframe than section 6 above — usually 5–7 working days from artwork approval and deposit, rather than the standard 10–15 — but this is confirmed per order, not guaranteed, since it depends on the specific item and current stock. If you need an order faster than the normal timeframe for this category, a rush fee of 15% applies.
Beyond the first proof, additional design charges may apply for further artwork revisions, logo redraws, or specialty finishing such as stitching or eyelets on bunting and flags — these are confirmed at quotation, the same as any other setup cost under section 8.
Hardware items in this category (frames, poles, stands and other moving parts) carry a 6-month guarantee against manufacturing defects from the date of delivery or collection, covering faulty materials or workmanship under normal use. This guarantee does not cover misuse, incorrect installation, extreme weather exposure, normal wear and tear, accidental damage or third-party modifications. As with section 16, please report any fault within 2 days of noticing it so we can act on it promptly.
19. Copyright, trademarks & indemnity
By placing an order, you confirm that you have the right and authority to use, reproduce and distribute any logo, trademark, name or artwork you ask us to apply to your order. This applies equally where the logo, trademark or artwork belongs to a school, sports body, event organiser, franchise, sponsor or any other third party — you confirm you have that organisation's permission for it to be reproduced on the items you're ordering. We quote on and produce every job in good faith and don't investigate whether artwork or content you supply infringes someone else's rights. If it becomes clear that you've wilfully or negligently infringed a third party's copyright, trademark or intellectual property, we accept no responsibility for producing the goods, and you indemnify us against any claims, costs or damages arising from illegal, libellous or infringing material you supplied, or from a lack of permission to reproduce a third party's logo or trademark.
20. Limitation of liability
We aim to deliver accurate, on-time, correctly-branded products, and encourage you to supply print-ready files and proof your artwork carefully. We're not liable for copy or design errors in files you supply, and we won't refund or reprint an order because of an error in your files or a failure to properly check a proof we sent you. Our liability for any claim relating to an order is otherwise limited to the value of that order; we're not liable for indirect or consequential loss (including loss of profit) arising from a delayed or faulty order, except where required by South African law.
21. Governing law
These terms are governed by the laws of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA) in respect of any personal information processed under them — see our Privacy Policy for how we handle that. If any part of these terms is found to be invalid or unenforceable, that part is treated as removed and the rest of these terms remain in full force.
22. Contact
Questions about these terms: orders@buildyourbrand.co.za or 076 368 9039. Build Your Brand, Tierpoort, Pretoria.